Terms & Conditions

1. Agreement to Terms

By accessing our website, using our services, or entering into any agreement with SyntaxCrow ("Company", "we", "us", "our"), you ("Client", "you", "your") agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services or website.

These Terms apply to all services including but not limited to: Web Design & Development, SEO Optimization, Speed Optimization, Website Maintenance, and Consulting Services.

2. Services Provided

SyntaxCrow offers professional web development, SEO optimization, speed optimization, and related digital services. The scope of services will be defined in a separate Service Agreement, Project Proposal, or Statement of Work (SOW) provided to the Client prior to engagement.

Key service offerings include:

• Web Design & Development: Custom website creation, responsive design, CMS integration, and front-end/back-end development.
• SEO Optimization: Technical SEO audits, keyword research, on-page optimization, content strategy, link building, and local SEO.
• Speed Optimization: Cloudflare Pro integration, Core Web Vitals fixes, image optimization, caching strategies, and performance tuning.
• Website Maintenance: Ongoing updates, security patches, backups, and technical support.

Any changes or additions to the scope of work must be agreed upon in writing by both parties and may result in additional fees.

3. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

• Provide timely access to necessary information, materials, login credentials, and feedback.
• Designate a single point of contact for communication and decision-making.
• Review deliverables within agreed timeframes (typically 3-5 business days) and provide constructive feedback.
• Obtain all necessary permissions, licenses, and rights for any content, images, or materials provided to SyntaxCrow.
• Ensure that any third-party services (hosting, domain registrars, etc.) are maintained and paid for.
• Comply with all applicable laws and regulations regarding their website and business operations.

4. Payment Terms

Our payment terms are as follows:

• Deposit: A 50% advance payment is required before commencement of any project unless otherwise agreed in writing.
• Final Payment: Remaining 50% is due upon project completion and before final delivery or launch.
• Monthly Retainers: For ongoing services (SEO, maintenance, speed optimization), payment is due on the 1st of each month.
• Invoicing: Invoices are sent via email and are payable within 7 days of receipt.
• Late Payments: A 10% late fee may be applied to invoices overdue by more than 15 days. Services may be suspended until payment is received.
• Payment Methods: We accept bank transfers, credit/debit cards (via secure payment gateways), and international wire transfers.

All fees are quoted in USD unless otherwise specified. The Client is responsible for any transaction fees, currency conversion fees, or bank charges.

5. Refund & Cancellation Policy

SyntaxCrow is committed to client satisfaction. Our refund and cancellation policy is as follows:

• Initial Deposit (50% advance): Non-refundable after work has commenced. If the Client cancels before any work begins, the deposit may be refunded minus a 10% processing fee.
• Project Cancellation: If the Client cancels a project mid-way, they are responsible for payment for all work completed up to the cancellation date, calculated at an hourly rate of $75/hour.
• Speed Optimization Guarantee Refund: As stated in our Speed Optimization service, if PageSpeed scores (Performance, Accessibility, Best Practices, SEO) fall below 95 after optimization, we refund 100% of the project cost.
• Dissatisfaction: If you are unsatisfied with our services, we will work diligently to address your concerns. Refunds for completed services are generally not provided unless covered by a specific guarantee.
• Monthly Services: Monthly retainers can be cancelled with 30 days written notice. No refunds for partial months.

6. Intellectual Property

Ownership of Work Product: Upon full payment of all fees, SyntaxCrow assigns to the Client all rights, title, and interest in and to the final deliverables created specifically for the Client (website code, designs, graphics).

SyntaxCrow retains rights to:

• Pre-existing tools, libraries, frameworks, and code snippets used in development.
• Portfolio rights: We may showcase the completed work in our portfolio, case studies, and marketing materials unless the Client requests otherwise in writing.
• Third-party software and assets: Licenses for third-party themes, plugins, or images remain with their respective owners.

Client Materials: The Client retains ownership of all content, text, images, and logos provided to SyntaxCrow. The Client grants SyntaxCrow a license to use such materials solely for the purpose of completing the project.

Confidential Information: Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement.

7. Project Timelines & Delivery

Project timelines are estimates provided in good faith. SyntaxCrow makes reasonable efforts to meet deadlines, but specific delivery dates are not guaranteed.

• Estimated Timelines: Provided in the project proposal. Actual timelines may vary based on project complexity, Client feedback speed, and unforeseen technical challenges.
• Milestones: Projects are divided into milestones with specific deliverables. Each milestone requires Client approval before proceeding to the next.
• Launch: Final delivery includes deployment to the Client's production environment after final payment is received.
• Delay Notification: If delays are anticipated, SyntaxCrow will notify the Client as soon as possible.

8. Confidentiality

Both SyntaxCrow and the Client agree to treat as confidential all information disclosed during the engagement that is marked as confidential or reasonably understood to be confidential. This includes business strategies, customer data, financial information, and proprietary code.

Confidentiality obligations do not apply to information that is:

• Already publicly known or becomes publicly known through no fault of the receiving party.
• Rightfully received from a third party without confidentiality restrictions.
• Independently developed without use of the disclosing party's confidential information.
• Required to be disclosed by law or court order.

9. Limitation of Liability

To the maximum extent permitted by law, SyntaxCrow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, arising out of or related to these Terms or the services provided.

SyntaxCrow's total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client to SyntaxCrow during the 6 months preceding the claim.

10. Warranties & Disclaimers

SyntaxCrow warrants that:

• Services will be performed in a professional and workmanlike manner consistent with industry standards.
• Deliverables will substantially conform to the specifications in the Service Agreement.
• We have the necessary skills, expertise, and resources to perform the services.

Except as expressly stated, SyntaxCrow disclaims all warranties, express or implied, including:

• Implied warranties of merchantability or fitness for a particular purpose.
• Warranties that the services will be uninterrupted, error-free, or completely secure.
• Warranties regarding specific SEO rankings, traffic volumes, or conversion rates (except where specific guarantees are provided).
• Warranties regarding third-party platforms, hosting providers, or tools.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless SyntaxCrow, its employees, directors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Client's breach of these Terms or any Service Agreement.
• Client's violation of any applicable law or third-party rights.
• Any content, materials, or data provided by the Client that infringes on third-party intellectual property rights.
• Client's website content or business operations after launch.

12. Termination

Termination for Convenience: Either party may terminate a project engagement with 30 days written notice. The Client is responsible for payment for all work completed up to the termination date.

Termination for Cause: Either party may terminate immediately if the other party breaches a material term and fails to cure the breach within 10 days of written notice.

Effect of Termination: Upon termination, the Client must pay all outstanding fees. SyntaxCrow will deliver all completed work product upon receipt of full payment. Sections regarding Intellectual Property, Confidentiality, Limitation of Liability, and Indemnification survive termination.

13. Governing Law

These Terms and any Service Agreements shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution

Informal Resolution: Before filing any claim, the parties agree to attempt to resolve any dispute through good-faith negotiations.

Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration shall take place in [City, State], India, and shall be conducted in English. The arbitrator's decision shall be final and binding.

Exceptions: Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

15. Force Majeure

SyntaxCrow shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authority, fire, floods, accidents, strikes, shortages of transportation facilities, fuel, energy, labor, or materials, pandemics, or internet service provider failures.

16. Entire Agreement

These Terms, together with any Service Agreement, Project Proposal, or Statement of Work, constitute the entire agreement between SyntaxCrow and the Client regarding the subject matter hereof. They supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written.

17. Amendments

SyntaxCrow reserves the right to modify these Terms at any time. Changes become effective upon posting to our website. For ongoing service agreements, material changes will be communicated via email at least 30 days in advance. Your continued use of our services after changes constitutes acceptance of the modified Terms.

18. Contact Information

For questions about these Terms and Conditions, or to provide legal notices, please contact us:

• Email (Legal Matters): [email protected]
• General Inquiries: [email protected]
• Phone/WhatsApp: +91-956-251-5924
• Business Hours: Monday to Friday, 10:00 AM to 7:00 PM IST

For Dispute Notices: SyntaxCrow Legal Department, Kerala,Kannur PIN-670571, India

By engaging SyntaxCrow's services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.